Scripting News: Tuesday, February 17, 2026
Tuesday, February 17, 2026 Yesterday, I had to ship an envelope to the UK and got caught in dead ends at the Fedex and DHL sites. One of them said my zip code wasn't in the town I live in. How do you get past that?? These companies are losing business because their systems are broken. Maybe they worked at one time. I used ChatGPT as I often do to get help on one of these antiquated sites. And while ChatGPT has the technology and Fedex has the info, they just have to get together and upgrade the user experience, and eventually of course the AI version of the UI becomes the real one. # Back when I ran a software company I'd help the team understand why they should be very very nice to our customers. "Those people have our money in their pockets." It generally got a laugh partially because I was their boss, but I like to think also because it's the truth. # BTW, people make the same mistake with AI that we make with every new tech. We focus ...