Scripting News: Sunday, February 22, 2026
Sunday, February 22, 2026 The killer app of AI is customer service. A podcast about just that. # The web builds on the web # When I designed podcasting, I could have invented a better way to record and play radio shows, but MP3 already existed, as did recording and playback hardware and software, so it was the no-brainer choice. No one ever asked why we are using MP3. # TBL did it when he designed how text would work in the web. He used the same model as WP software on PCs and Macs. Before that, the word processors did it the same way they did it on typewriters. # There are good reasons it works this way. I didn't fully understand that until I learned about evolution and why it can't go back and correct mistakes. You must always build on what's already there. A lot of tech people butt up against that, esp if they work at big companies with tech-intimidated management. That bet is, in my experience, always a loser. The web builds o...