Beijing's 12345 hotline: Connecting citizens' needs with urban governance

CGTN
China News
17-Oct-2026
 
Beijing's 12345 hotline: Connecting citizens' needs with urban governance

How can cities better listen to their residents and turn public concerns into effective services? Explore Beijing's 12345 hotline through expert insights, international media perspectives and firsthand accounts, examining how the platform is shaping discussions on urban governance and offering lessons for cities around the world.

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